Terms of Service

Last updated: August 2026

These terms cover your use of Doo Defense's pet waste removal service, currently serving Oviedo and Winter Springs, FL. By signing up for a plan, you agree to these terms.

The service

Doo Defense provides recurring yard cleanup for dog waste, at the frequency you choose (once a week, every 2 weeks). Prices are based on your yard size and number of dogs, and are shown to you before you sign up.

Your first cleanup is free — billing starts with your second visit. This is a one-time offer per address: if your address has had a free first cleanup before, your plan is billed from the first visit instead. The price you'll pay is always shown before you enter any payment details.

Trash can required. Waste we collect is double-bagged and placed in your own trash can, so you need one accessible on your service days. If your technician can't find a usable can, we'll take the waste with us rather than leave it in your yard, and a $7 disposal fee is added to your next invoice. This applies to every visit where we can't find a can — it isn't a one-time charge. Free redo visits never carry this fee.

Billing

Your plan renews automatically each billing cycle via the payment method on file, processed securely through Stripe — we never see or store your full card number. You can pause, change your visit frequency, or cancel anytime from your account, with no fees and no minimum term.

Pausing stops billing until you resume. Cancelling stops future billing and keeps the visits you've already paid for — your plan runs to the end of the cycle you're in, we finish what you paid for, and then it ends. Your dashboard shows the date. Change your mind before then and you can undo it in one tap, with no gap in service.

Price changes

We may adjust plan prices once a year. If we do, we'll tell you at least 30 days before the new price starts, so you have plenty of time to decide. If you'd rather not continue at the new price, you can cancel anytime from your dashboard — no fees, no phone call.

One exception, because it isn't a price rise so much as a correction: you estimate your own yard size when you sign up, and if it turns out to be a different size once we've seen it, we'll move you to the right band. We tell you first by email, giving you the new price and when it starts, and it never applies to a cycle you have already paid for. If you'd rather not continue at the corrected price, cancel and we'll refund that first visit.

Access & your yard

You're responsible for providing safe, working access to your yard (gate codes, latch instructions, etc.) via your account's service notes.

Dogs must be indoors during your visit window. We can't clean a yard safely with a dog loose in it, so if your dog is out when we arrive we'll skip that visit rather than risk it — and it still counts as that week's visit, with no refund. We are not able to warn you on the day yet, so your visits run on the same day each week and keeping your dog in on that day is what avoids it. If a visit is lost this way and you think that is unfair, email us — we would rather sort it out than have you pay for a clean we could not do.

Weather & missed visits

We work through light rain. For unsafe weather, your visit is automatically moved to the next available day and you'll be notified. If you believe we missed a spot, report it from your dashboard on the same day as that visit and we'll send someone back to re-clean it at no charge — after that day we can no longer tell a missed spot from waste left since. One redo at a time per plan, and a redo can't itself be redone — if it still isn't right, get in touch with us directly.

Referrals

Share your referral code with a friend — once they sign up and their first real payment goes through, you each get two visits free, credited at your own plan's per-visit price. Both credits are applied after that first payment clears, not at signup. Referral rewards have no cash value and can't be combined with other offers.

Refunds, skipping and pausing

Skipping a visit you have already paid for. Billing runs one cycle ahead, so a visit you skip has usually been paid for already. Skip it from your dashboard and we credit that visit back to your account automatically — one visit's price, at your plan's rate. The credit comes off your next invoice rather than going back to your card.

Skipping during your free first cleanup. Nothing has been charged yet, so there is nothing to credit — you simply do not get that visit.

Pausing. Pausing stops billing straight away, and it also clears the visits still scheduled in the cycle you have already paid for. Those are not credited back. If you only want to miss one visit, skip that visit instead of pausing — skipping returns the money, pausing does not.

Cancelling. No refund, and none is needed: your plan runs to the end of the cycle you have paid for and we finish the visits you bought before it ends.

Visits we could not carry out. If your dog is out, or a gate we were told about is locked, we cannot clean safely — we skip the visit and it counts as that cycle's visit, with no credit. If you have no usable bin, we still clean and add the $7 disposal fee. A free re-clean never carries that fee.

Re-cleans. Always free, never charged, and never a refund — we come back and do the work instead.

Text messages

Agreeing to texts is optional and separate from agreeing to these terms — you can sign up and use the service without it. If you do say yes, we text you about your service only: visit reminders, a heads-up when we are close, cleanup photos and payment problems. We do not send you marketing texts on this agreement.

Message frequency varies with your plan. Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Stopping texts does not affect your plan, and we will keep using email for anything you need to know.

How we reach you

Anything you need to know — a price change, a moved visit, a payment problem — we send to the email address on your account, and it also appears on your dashboard. If you have agreed to texts we will usually text you as well, because it is faster. Email and your dashboard are the channels we rely on, so please keep your email address current and tell us if it changes.

If something gets damaged

Tell us within 7 days of the visit, and please send a photo before repairing or replacing anything — once it is fixed there is no way for either of us to work out what happened. Email us and we will deal with it directly. If you are unhappy with how we handle it, come back to us before contacting your bank: a chargeback closes off the ways we can actually put something right, and we would rather fix it.

Ending service

You can cancel at any time from your dashboard, for any reason. We can also end service — with notice and a refund of anything you have paid for and not received — if we cannot work safely at your property, if payment repeatedly fails, or if a technician is treated abusively. This is rare and we will always tell you why.

General

You need to be 18 or older to sign up. These terms are governed by the law of the State of Florida, and any dispute belongs in the courts of Seminole County, Florida. If any part of these terms turns out to be unenforceable, the rest still stands. We may transfer these terms to a new owner if the business is sold; you may not transfer your plan to someone else without asking us. These terms, plus what you agreed to at signup, are the whole agreement between us.

Beyond the care we take and the re-clean promise above, the service is provided as it is, without other guarantees.

Limitation of liability

We take reasonable care in and around your yard, but Doo Defense isn't liable for pre-existing property conditions, indirect damages, or issues arising from inaccurate access instructions provided to us. Our total liability for any claim is limited to the amount you paid for the visit in question.

Changes to these terms

We may update these terms as the service changes. If a change affects what you pay or what you get, we will email you at least 30 days before it takes effect, and you can cancel before then with nothing further to pay. For smaller changes we update the date at the top of this page. Continuing to use Doo Defense after a change takes effect means you accept it.

Contact

Questions about these terms? Email us at doodefense@gmail.com.