Text message program
Consent wording version 2026-09-v4
Doo Defense sends text messages to customers about their own yard-cleaning visits. This page describes how you agree to receive them, what they say, and how to stop them.
How you agree
Texts are optional. You are asked once, on the last step of signing up at getdoodefense.com/signup, by a checkbox that starts unticked and sits separately from the Terms of Service agreement. You can leave it unticked and still buy the service — it is not a condition of anything.
The checkbox reads:
Text me about my Doo Defense service — arrival alerts, cleanup photos and notices about my own visits. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
If you tick it, we store the date and time, the exact wording above, and the IP address the agreement came from, so we can show what you agreed to if it is ever questioned. If you leave it unticked, no record is created and the service will not text you at all.
What we send
Only messages about your own service:
- A confirmation when you sign up, telling you which day your first cleanup is booked for.
- A heads-up when your technician is about three stops away, so there is time to bring your dog in.
- An alert when your technician arrives.
- A message when your yard is finished, with a photo. If we could not find your trash can and had to take the waste away, that message also tells you the disposal fee being added to your next bill.
- A notice if weather moves your visit to another day.
- A notice if we have to move your cleanup to a different day for any other reason.
- A notice if a payment fails and your plan is paused.
- A message if we correct your yard size after seeing it, telling you the new price.
- A message if we cannot honour a re-clean request, explaining why.
- A message when a failed payment goes through and your visits are back on.
- A reply from a person, if you text us back.
The first message we send you also carries a link to save Doo Defense in your phone. That is so the messages after it show our name instead of a number you do not recognise. Saving it is optional and nothing changes if you ignore it.
No marketing. No promotions, offers, discounts or win-back messages are sent to this number. Agreeing to the messages above does not permit them, and adding any would require asking you again.
How to stop them
Reply STOP to any message and they end immediately — that works whether or not you tell us first, and it switches off our own permission to text you as well. Reply HELP for help. You can also turn texts off in your account settings, or ask us at getdoodefense.com/contact. Stopping texts does not affect your cleaning service.
Message frequency varies. Message and data rates may apply.
The rest
Your phone number is covered by our Privacy Policy, and the service itself by our Terms of Service. We do not sell or share phone numbers, and no third party is given your number for their own marketing.